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Customer Service Representative

Hemponix is looking for a motivated and customer-oriented individual to join our team as a Customer Service Representative. In this vital role, you will be the first point of contact for our customers, providing support and information about our cannabinoid-infused products, and ensuring a positive and informative experience for every customer.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
  • Provide accurate and detailed information about Hemponix products, their benefits, usage, and safety guidelines.
  • Process orders, returns, and exchanges efficiently and accurately.
  • Address and resolve customer complaints or concerns, providing solutions that meet their needs.
  • Maintain a high level of product knowledge and stay updated on new products and industry trends.
  • Collaborate with the sales and product teams to improve overall customer satisfaction.
  • Document customer interactions and feedback to improve future service.
  • Assist in creating FAQs and content for the company website and social media platforms.

Qualifications:

  • Previous experience in a customer service role, preferably in a health, wellness, or retail environment.
  • Strong communication skills, both written and verbal.
  • Ability to understand and convey complex product information clearly.
  • Empathetic and patient, with excellent problem-solving abilities
  • Proficient in basic computer skills and familiar with CRM systems.
  • High school diploma or equivalent; further education is a plus.
  • Must be at least 21 years of age.
  • Ability to work a flexible schedule, including weekends and holidays.

What We Offer:

  • A rewarding role in a rapidly growing industry.
  • Competitive salary with performance-based bonuses.
  • Comprehensive training on our products and customer service best practices.
  • Employee discounts on Hemponix products.
  • Opportunities for career advancement and skill development.

 

Join our Hemponix team and help us share the wellness benefits of our cannabinoid-infused products with a growing customer base. We are excited to welcome a dedicated Customer Service Representative who shares our commitment to outstanding service and customer satisfaction.

 

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To take the first step towards joining the Hemponix team, please fill out the form below with your name, phone number, email, and attach your resume or any relevant document showcasing your qualifications for the job. We look forward to learning more about you!

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